Privacy policy

Booksadda ("Booksadda", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store, and share information when you visit or make a purchase through our website.

1. Business Information

Brand: Booksadda
Email: care@booksadda.com
WhatsApp: 9454607946
Business Address: Shyam Nagar, Gangakuti, Kanpur, Uttar Pradesh – 208013

2. Information We Collect

When you browse our website, place an order, contact us, or interact with our services, we may collect information such as:

Personal information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order information

  • Payment-related information necessary to process an order

Technical information

Depending on your use of the website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referring website

  • Website usage information

  • Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders

  • Process payments

  • Arrange delivery

  • Provide order updates and tracking information

  • Respond to customer support requests

  • Process returns, refunds, replacements, and cancellations

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Comply with applicable legal requirements

  • Send marketing communications where permitted and where appropriate consent has been obtained

4. Payment Information

Payments may be processed through third-party payment service providers.

Booksadda does not intentionally collect or store complete payment card details such as full card numbers or CVV information on its own systems where payment processing is handled by the applicable payment provider.

Payment providers may process information according to their own privacy policies and terms.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning

  • Remember preferences

  • Understand website usage

  • Improve website performance

  • Measure advertising and marketing performance

  • Provide relevant marketing where applicable

You may be able to manage cookies through your browser or device settings.

Disabling certain cookies may affect website functionality.

6. Analytics and Advertising

We may use analytics and advertising technologies, including services provided by third parties, to understand website usage, measure marketing performance, and improve our advertising.

These services may process certain technical or browsing information according to their respective privacy policies.

Where required by applicable law, we will obtain appropriate consent before using certain technologies.

7. Sharing Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment service providers

  • Courier and logistics partners

  • Technology and website service providers

  • Customer communication providers

  • Analytics and advertising service providers

  • Professional or legal advisers where necessary

  • Government authorities where legally required

We do not sell customer personal information as a standalone product.

8. Order and Delivery Information

When you place an order, relevant information such as your name, phone number, address, email address, and order details may be shared with the applicable courier or logistics partner so that your order can be delivered.

9. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, legal obligations, dispute resolution, fraud prevention, and legitimate business requirements.

11. Your Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.

You may also opt out of certain marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us.

12. Children's Privacy

Our website is intended for general audiences and is not specifically directed at children.

We do not knowingly request unnecessary personal information from children.

13. Third-Party Websites

Our website may contain links or integrations to third-party websites and services.

Booksadda is not responsible for the privacy practices of third-party websites.

Customers should review the privacy policies of third-party services before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with the revised effective date.

15. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact:

Booksadda
Email: care@booksadda.com
WhatsApp: 9454607946
Business Address: Shyam Nagar, Gangakuti, Kanpur, Uttar Pradesh – 208013
Support Hours: 10:00 AM – 7:00 PM