Refund policy

At Booksadda, we want our customers to receive the correct books in good condition. We carefully process and pack orders before dispatch.

Please read the following policy before placing your order.

1. Eligible Returns

Booksadda accepts return or replacement requests primarily in the following situations:

  • The customer received the wrong book.

  • The customer received a damaged book.

  • A product is materially different from the product ordered.

  • An item is missing from the order.

Return or replacement requests must be submitted within 3 days of delivery.

2. Change of Mind / Buyer's Remorse

Booksadda generally does not accept returns solely because a customer has changed their mind, ordered the wrong book, no longer wants the book, or does not like the book after delivery, unless otherwise stated on the product page or agreed by Booksadda.

3. Condition of Returned Products

For an eligible return or replacement, the product should, where applicable:

  • Be unused and in saleable condition.

  • Be returned with its original packaging.

  • Include all items supplied with the order.

  • Not have been intentionally damaged, marked, written in, torn, or otherwise altered by the customer.

Booksadda may reject a return request where the product has been damaged or altered after delivery due to customer handling.

4. Damaged Books

If you receive a damaged book, please contact us within 3 days of delivery.

Please provide:

  • Order number

  • Clear photographs of the damaged book

  • Clear photographs of the packaging

  • A description of the issue

  • Additional video/photos if requested by our support team

We may request supporting evidence to verify the condition of the product and determine the appropriate resolution.

5. Wrong Book Received

If you receive a book different from the one ordered, contact us within 3 days of delivery.

Please provide:

  • Order number

  • Photograph of the book received

  • Photograph of the shipping label

  • Details of the book originally ordered

After verification, Booksadda may provide a replacement or another appropriate resolution.

6. Missing Item

If an item is missing from your order, contact us within 3 days of delivery.

Please provide your order number and details of the missing product.

We will investigate the shipment and provide an appropriate resolution after verification.

7. Return Request Process

To request a return, replacement, or resolution:

Email: care@booksadda.com
WhatsApp: 9454607946

Please include:

Subject: Return/Replacement Request – Order #[Order Number]

Include your order number, registered contact details, reason for the request, and relevant photographs/videos.

8. Return Shipping Charges

For a verified Booksadda error, such as receiving the wrong product or a product that arrived damaged, Booksadda will determine the appropriate return/replacement arrangement.

For requests that are not covered under this policy, any applicable return or re-shipping costs may be the customer's responsibility.

Any applicable charges will be communicated before the return or re-shipment is arranged.

9. Replacement

Where an eligible replacement is approved, Booksadda will attempt to provide the correct/replacement product subject to product availability.

If the replacement product is unavailable, Booksadda may provide another appropriate resolution, which may include a refund.

10. Refunds

If a refund is approved, the refund will generally be processed after the return/request has been reviewed and approved.

Refund processing time may depend on the payment method and the payment service provider or bank.

The amount refunded will be based on the eligible amount determined under this policy.

11. COD Orders

For Cash on Delivery orders, if a refund is approved, Booksadda may request the customer's bank/UPI/payment details necessary to process the refund.

Customers should provide only the information requested through official Booksadda communication channels.

12. Non-Returnable Situations

Returns may not be accepted where:

  • The customer has changed their mind.

  • The wrong book was ordered by the customer.

  • The product has been used or damaged after delivery.

  • The return request is submitted after the applicable return window.

  • The product has been intentionally altered or damaged.

  • Required information or evidence is not provided when reasonably requested for verification.

13. Order Cancellation

For cancellation requests, please refer to our Cancellation Policy.

14. Contact Us

For return, replacement, or refund assistance:

Booksadda
Email: care@booksadda.com
WhatsApp: 9454607946
Business Address: Shyam Nagar, Gangakuti, Kanpur, Uttar Pradesh – 208013
Support Hours: 10:00 AM – 7:00 PM